Ticket: {{ $ticket->subject }}

Status: {{ ucfirst(str_replace('_', ' ', $ticket->status)) }}

Priority: {{ ucfirst($ticket->priority) }}

Created: {{ $ticket->created_at->format('M d, Y H:i A') }}

Last Reply: {{ $ticket->last_reply_at ? $ticket->last_reply_at->format('M d, Y H:i A') : 'N/A' }}

Initial Message:

{!! nl2br(e($ticket->message)) !!}

@if($ticket->replies->isEmpty())

No replies yet.

@else @foreach($ticket->replies as $reply)

{{ $reply->user->name }} ({{ $reply->created_at->diffForHumans() }})

{!! nl2br(e($reply->message)) !!}

@endforeach @endif

@if($ticket->status !== 'closed')

@else

This ticket is closed. If you need further assistance, please create a new ticket.

@endif